T Mobile Customer Agreement


    As a non-carrier, we have annual service contracts. You`re free to go, whereas we`d be sad if you go. You are responsible for all costs incurred until the end of your useful life. If you carry your number to another network operator, your service will be disabled. In addition, termination of the service may involve other agreements you have with us, including equipment rate plans or leases, in which some of your payments may be accelerated in the event of cancellation. By using the Service, you accept any provision of this Agreement, whether you have read it or not. This contract also applies to all lines in your account and to all those who use your service. If you are a Postpay customer and we do not receive your payment on time, we charge a late fee of up to 1.5 per cent per month (18 per cent per year) on the outstanding balance or a $5 monthly plan, as required, if required by law. (If you choose to charge for your service through another company (in accordance with a Verizon-approved program), the late fee will be set by that company and may be higher than our late fee.) Late fees are part of the rates and fees you report paying. If you do not pay on time and we return your account to a third party for pickup, a collection fee will be levied and payable at the time of the transfer to the third party. The fee is calculated with the maximum percentage allowed by current legislation, which does not exceed 18%. We may request a down payment at the time of activation or after, or an increased down payment. We pay simple interest on each deposit at the rate required by law.

    We can apply deposits or payments in any order to the amounts you owe us on any account. If your last credit is less than $1, we will only pay it back if you apply. If your service is suspended or interrupted, you may have to pay a fee to reactivate the service. Our wireless network is a common resource that we manage for the benefit of all our customers. Your data plan is designed for web browsing, messaging and other similar activities. Some activities and uses of our services and your device are allowed and others are not. If you buy, sell or finance a device manufactured for use on our network, you agree and we grant you that you intend to activate it on our service and not to sell or modify the device or to help someone do so. Here are examples of authorized and prohibited uses. If you have any questions or concerns about your AT-T service, call customer service at 1-800-331-0500, choose 611 from your wireless phone or check att.com/wireless. If you have any questions about Unlimited Local or Unlimited Long Distance, call 1-800-288-2020 or visit att.com. If you are a customer in Connecticut and we cannot solve your problem, you have the option to contact the Pura (Public Utilities Regulatory Authority). online: ct.gov.pura; Phone: 1-800-382-4586; Mail: Connecticut DPUC, 10 Franklin Square, New Britain, CT 06051.

    To evaluate your usage during a billing period, you can obtain approximate usage information by calling customer service or using one of our automated systems. You can get certain discounts, credits, promotions and other benefits (“benefits”) through an agreement from a commercial or government customer with us or you are entitled to certain benefits (“Benefits”). All of these benefits are granted to you solely on the basis of the corresponding business contract and can be amended or terminated without notice. They may also be eligible for certain additional tariff regimes and/or other services.